A major urban mobility agency

Centralized core functions into a Dynamics 365 + Azure integration platform and migrated the Taxi geolocation registry to cloud.

Challenge

The agency operated many disconnected business lines with custom applications. Leadership wanted a single customer view for service representatives, support for an e-commerce permits flow, and a safer home for the taxi geolocation platform hosted on an aging municipal server.

Approach

• Defined business data models per line of business and deployed them in Dataverse.
• Designed the global Azure integration layer connecting internal apps to Dynamics 365 customer profiles.
• Integrated a custom e-commerce solution with Dynamics 365 through event-driven Azure components.
• Evolved the Mobicité parking app architecture to support one-day permit purchases.
• Migrated Taxi geolocation from a physical data-centre server to Azure, under the agency's security baseline.

Outcome

A unified platform approved by the architecture committee, a modern customer-service experience, and a taxi geolocation service out of technical-debt territory.

Technology stack

Azure (Entra, Front Door, Functions, API Manager, Event Grid), Dynamics 365, Dataverse, SQL, event-driven, PUML, Sparx, geomatics

Estimated return on investment

Estimates are directional, based on comparable modernization benchmarks. Actual savings depend on starting baseline, scope and execution discipline.