A top-tier North American grocery retailer

Built a Microsoft Azure customer-360 platform fed by in-store telemetry (RTLS, Cisco-Meraki APIs) and external data providers.

Challenge

The retailer wanted a single, governed view of the end-user across physical and digital touchpoints to unlock personalization, loyalty insights and smarter staffing — but the data sources were fragmented between store hardware, the network managed service and external partners.

Approach

• Coordinated with client stakeholders to harvest requirements across marketing, operations and IT.
• Led the Azure solution design, favouring a delegated-services model to keep raw PII inside the Datavalet perimeter.
• Produced both internal and client-facing documentation.
• Integrated RTLS and Cisco-Meraki signals through the Datavalet API.

Outcome

A 360° customer platform ready for activation across loyalty and merchandising without touching the retailer's core e-commerce stack.

Technology stack

Azure, Python, SQL Server, RTLS, Cisco-Meraki API, delegated-mode services

Estimated return on investment

Estimates are directional, based on comparable modernization benchmarks. Actual savings depend on starting baseline, scope and execution discipline.